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Return Policy

Every time the terms listed below are used, they should be given the meanings defined in this section:

1. "Withdrawal A": right of withdrawal established in article 52 of Legislative Decree 206 of 2005 and subsequent amendments, exercised by the End User in connection with the purchase of the Eezecard.
2. 
"Withdrawal B": right of withdrawal established in article 52 of Legislative Decree 206 of 2005 and subsequent amendments, exercised by the End User in connection with the purchase of Products for Sale.
3. 
"Eezecard": gift card sold by Eezecard s.r.l., in paper and/or digital format, associated to a Promo Code that can be used on the Partner's website for the purchase of Products for Sale.
4. 
"Products for Sale": products for sale on the e-commerce website of the Partner.

 

ARTICLE 1 - CONDITIONS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
1.1 
In accordance with the provisions of the Consumer Code, Legislative Decree No. 206 of 2005, if you are a Consumer, under article 3, paragraph 1, letter a) of the Consumer Code, you may withdraw from the purchase of the Eezecard within 14 (fourteen) working days from the day of receipt of the digital Eezecard's purchase confirmation e-mail or from the delivery of the parcel containing the paper Eezecard.

1.2 In order to be effective, the withdrawal must be notified within the period specified in the preceding paragraph, in accordance with the procedures set out in the following article 4.

1.3 The User is not entitled to exercise Withdrawal A in case of use of the Eezecard on the Partner's website and, anyhow, once the deadline referred to in paragraph 3.1 above has expired. The right of withdrawal B towards the Partner is without prejudice within the terms of law and according to the terms contained on the Partner's e-commerce website and in its terms and conditions of sale, which we encourage you to read. In case of Withdrawal B the Consumer will not be entitled to a refund from the Partner for the part of the price paid for the service provided by Eezecard, as resulting from the tax document issued at the time of purchase of the Eezecard.

1.4 In case of withdrawal you will not have to provide any motivation and/or justification and will not be reliable for any penalties and/or costs, except for the delivery of the product to be returned in case of purchase of a paper Eezecard.

1.5 These provisions do not apply for Professional as identified by article 3, paragraph 1 of Legislative Decree No. 206 of 2005.


ARTICLE 2 - WITHDRAWAL A PROCEDURE

2.1 
The Consumer's notice to exercise the right of Withdrawal A may be forwarded to the Support Service at the following e-mail address help@eezecard.com or by mail to the address via della Braina no. 13, 40124, Bologna, attaching the online cancellation form available on our Platform or through another statement of the Consumer expressing the intention to exercise the right of withdrawal.  In the appropriate form, or in any case, the withdrawal statement, must contain: i) order number, ii) date of the contract, iii) purchase price, iv) quantity of Eezecards.

2.2 Eezecard s.r.l., upon receipt of the withdrawal A notice, will send a confirmation e-mail of the acceptance of the request.

2.3  In case of purchase of a paper Eezecard, the parcel containing the Eezecard must be sent to Eezecard s.r.l. in its original packaging, within 14 (fourteen) days, starting from the date of the User's notice to Eezecard s.r.l. of the will to exercise the right of withdrawal A. After the expiration of the period without delivery of the Eezecard/s the User loses the right of Withdrawal A and the related right for refund of the purchase price.


ARTICLE 3 - REFUND PROCEDURE
3.1
In case of Withdrawal A of the Consumer, Eezecard s. r. l. is obliged to refund the Eezecard's purchase price, except for the shipping costs incurred by the User.

3.2 The purchase price, if the right of withdrawal is properly exercised according to the provisions of law and the procedure indicated in article 4 of these General Terms and Conditions of Sale, will be refunded within 14 (fourteen) days starting from a) the return of the Eezecard in case of paper Eezecard or b) from the receipt of the e-mail containing the attached cancellation form, in case of purchase of a digital Eezecard. You will be refunded with the same payment method chosen for your purchase.

3.3 Only the person who made the payment, through his or her personal account, may request the refund of the purchase price.


ARTICLE 4 - EXCLUSION OF THE RIGHT OF WITHDRAWAL A
4.1
The right of withdrawal A is excluded:
a) 
in case of a paper Eezecard purchase when the paper Eezecard is no longer intact and/or presenting obvious damage, defects, deterioration and/or alterations of any kind, not determined by  ordinary tasks required to establish its, nature, characteristics and operation;
b) 
in any case of Withdrawal A notice without the characteristics and information necessary for the compliance with the procedure laid down in article 4 of these General Terms and Conditions of Sale and in case of non-compliance with legal provisions;
c) 
in case of use of the Eezecard on the Partner's e-commerce website.

ARTICLE 5 - CONSUMER CODE
5.1
These Terms and Conditions for the exercise of the right of withdrawal, are an integral part of the General Terms and Conditions of Sale and are governed by Italian law and in particular by the Consumer Code, Chapter I "Consumer rights in contracts".